FAQ

Account management and security

How do I change my email?
Published on 6 Sept 2023Updated on 9 Feb 20264,103
How do I authorize a new device when I log in?
Published on 31 Aug 2023Updated on 26 Apr 202613,832
How do I link an authenticator app?
Published on 29 Aug 2023Updated on 16 Apr 202616,187
What is sub-account?
Published on 22 Aug 2023Updated on 4 Mar 20261,841
How do I close my account? (web)
Published on 22 Aug 2023Updated on 26 Apr 2026460
How do I close my account? (app)
Published on 22 Aug 2023Updated on 26 Apr 2026895
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 24 Mar 2026400
How do I freeze my account? (App)
Published on 22 Aug 2023Updated on 25 Mar 2026367
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 27 Jan 2026466
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 1 Apr 2026389
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 17 Apr 2026593
How do I change my login password?
Published on 22 Aug 2023Updated on 25 Apr 202619,625
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 23 Apr 20267,613
I haven't received the verification code
Published on 16 Aug 2023Updated on 27 Apr 202632,889
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 20 Apr 202613,092

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